Some products ship FREE!
Look for a "free shipping" label on the bottom left corner of the product listing.
You can also check the shipping info section within each product.
For products that ship via freight:
-
Order subtotal less than $2,999
$375 flat rate shipping
-
Order subtotal over $3,000
FREE SHIPPING!
Frequently Asked Questions
Will my order be affected by the Canada Post strike?
We do not ship with Canada Post. As such, we can reassure you our orders are shipping normally and not affected by the Canada Post strike.
How do I know if my order will be shipped with courier or freight?
Refer to the shipping info section of each product. If your order contains one or more products that need to ship with freight, the entire order will ship with freight.
When will I receive my order?
It depends on our production lead time, plus the package's transit time.
Lead time: Our standard lead time is 21 days. Rush orders (7 day lead time) can be accepted on a case by case basis and with a rush fee.
Estimated transit time:
- Courier shipping: 2-4 days for Eastern Canada, 4-7 days for Western Canada.
- Freight shipping: 5-10 days for Eastern Canada, 9-14 days for Western Canada.
Please note that the transit time above are estimations only. We do not have control over the package's transit time once it is handed to the shipping company.
Will my order come with tracking info?
Courier shipping: You will receive tracking info via email once we hand off your order to the courier.
Freight shipping: Tracking is NOT available. If you opted for an appointment, the freight company will call your receiver to set up a date & time for delivery. If you indicated no appointment needed, the freight company will deliver in the next 5-15 days.
Where in Canada do you ship to?
We ship all across Canada, including remote and Northern areas.
Where do you ship from?
We manufacture and ship all orders from our warehouse in Oakville, ON.
Do you offer order pickup instead of shipping?
Yes, customers may choose pickup as an option when adding products to cart.
Please note: The standard lead time (21 days) still applies for pickup. To avoid damage to products during transit, we recommend using a cargo van for products exceeding 4'x4' in size. Not all truck beds will fit our products.
How are taxes calculated?
Taxes are automatically calculated at checkout. The tax rate will be based on the shipping address.
I have more shipping-related questions!
Let us answer them for you! Email us or talk with us on our live chat.